{"id":70260,"date":"2014-11-10T08:10:31","date_gmt":"2014-11-10T08:10:31","guid":{"rendered":"https:\/\/www.strattoncraig.com\/insight\/tips-to-tackle-the-trolls\/"},"modified":"2014-11-10T08:10:31","modified_gmt":"2014-11-10T08:10:31","slug":"tips-to-tackle-the-trolls","status":"publish","type":"post","link":"https:\/\/www.strattoncraig.com\/us\/insight\/tips-to-tackle-the-trolls\/","title":{"rendered":"Tips to tackle the trolls"},"content":{"rendered":"<div>\nIn folklore, a troll is: \u201can ugly cave-dwelling creature depicted as either a giant or a dwarf\u201d. When we think of a troll nowadays, the wicked, supernatural, fairytale-like creature of children\u2019s tales isn\u2019t usually the first thing that springs to mind.<\/div>\n<div><\/div>\n<div>Since the rise of the internet, a new type of troll has emerged. The troll as we know it today is someone who makes offensive and abusive comments, often masked by an online persona, to other people via communities online. They stay anonymous, stir up drama, use shock tactics and speak in an abusive way to try and upset a particular brand or person as much and as publically as possible.<\/div>\n<div><\/div>\n<div>As social media grows, meeting a troll in an online community is inevitable. Trolls like a big audience, which means you\u2019ll normally find them on interactive sites like blogs, social media platforms and discussion forums. While you can\u2019t control whether or not you will become the target of a troll, how you respond to one if you do can make a huge difference to the impact it has on you and how you\u2019re viewed by others during and after.<\/div>\n<div><\/div>\n<div>So, what are the best ways to deal with a troll? We were\u00a0keen to find out your tips on how to reply to trolls so we took to the Social Media Marketing Group on LinkedIn to find out.<\/div>\n<div><\/div>\n<div>Marketing Director Ashleigh Auld believes you should: \u201creply in a civilised manner regardless of their rudeness\u201d.<\/div>\n<div><\/div>\n<div>Very wise. After all, it\u2019s easy to turn your anger back on a troll but you\u2019re more likely to end up in a full-blown argument with them eventually, thus giving in to what they want \u2013 attention.<\/div>\n<div><\/div>\n<div>Auld goes on to say: \u201cIf they do it a second time, you report them to Twitter and effectively disconnect from them\u201d. That\u2019s true too \u2013 don\u2019t be afraid to use the block button and report abusive language on social networking sites like Twitter and Facebook. Reporting a troll often results in them being kicked off networking sites, which also block their IP address. It doesn\u2019t mean they won\u2019t pop up using different details, but it can be a good way to show them you\u2019re not willing to take the bait.<\/div>\n<div><\/div>\n<div>Hermann Djoumessi, an Online Community Manager at Borderline TV, stresses the importance of taking screenshots, as: \u201cit will come in handy when arguing your case with Social Networks\u201d.<\/div>\n<div><\/div>\n<div>Nicolette Rivera, a Marketing Analyst at OSP Group has noticed that if you ignore trolls \u201cthey tend to multiply\u201d. There\u2019s always the possibility that more could be waiting to pounce from behind the computer screen but ignoring trolls has a different effect on each and every one of them.<\/div>\n<div><\/div>\n<div>A lot of advice on the internet says you should never communicate with a troll as you are giving in to what they want \u2013 a reaction. Whereas others believe that simply ignoring a troll will give them even more power as it shows them they have the power to silence you. It\u2019s clear that different tactics work for different people. If you do engage with a troll, be smart about it. Don\u2019t feed a troll. Say what you need to, make an exit from the conversation and be the bigger person.<\/div>\n<div><\/div>\n<div><strong>Dealing with trolls if you\u2019re a brand or marketing director<\/strong><\/div>\n<div><\/div>\n<div>Trolling can have a whole new meaning when looking at it from a marketing point of view. Kelly Rate, a Marketing Consultant in Tacoma believes you should: \u201cplay devil\u2019s advocate\u201d. As a marketer, she finds that \u201csometimes conflict on social media can drive a lot of positive and\/or sales-growing attention if it\u2019s humorous and the brand seems to win\u201d. She uses Taco Bell and Old Spice as examples of how brand-to-brand social media interaction on Twitter can be used to humanise their image and increase consumer loyalty. She ends by saying: \u201cIf you\u2019ve got good comeback for some trolls, don\u2019t be afraid to use it! Just commit 100% whichever way you decide to go. It\u2019s all about your brand personality\u201d.<\/div>\n<div><\/div>\n<div>As long as social media exists, trolling is likely to happen. So what do you think is the best way of tackling trolls? Do you think they are a threat or do you believe, like Kelly, it\u2019s potentially a good way for brands to show personality? Share your tips and advice in the comment box below or join the discussion in the Social Media Marketing Group on LinkedIn.<\/div>\n","protected":false},"excerpt":{"rendered":"<p>In folklore, a troll is: \u201can ugly cave-dwelling creature depicted as either a giant or a dwarf\u201d. When we think of a troll nowadays, the wicked, supernatural, fairytale-like creature of children\u2019s tales isn\u2019t usually the first thing that springs to mind. Since the rise of the internet, a new type of troll has emerged. The [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[314,312],"tags":[],"class_list":["post-70260","post","type-post","status-publish","format-standard","hentry","category-copywriting-us","category-social-media-copywriting-us"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Tips to tackle the trolls - Stratton Craig - Global Copywriting &amp; Content Strategy Agency<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.strattoncraig.com\/us\/insight\/tips-to-tackle-the-trolls\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tips to tackle the trolls - Stratton Craig - Global Copywriting &amp; Content Strategy Agency\" \/>\n<meta property=\"og:description\" content=\"In folklore, a troll is: \u201can ugly cave-dwelling creature depicted as either a giant or a dwarf\u201d. 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